Sr. Service Experience Consultant, Client Services Go-to-Market Services
Core
Design and optimize the end-to-end client experience for Visa's new stablecoin products, ensuring operational efficiency and scalability from pre-sales to production support.
Role type
Senior individual contributor service experience consultant
Builds
Stablecoin product adoption and client onboarding processes
Domain
Fintech / Digital Assets / Blockchain
Deliverable
product features
Required skills
Digital assets and cryptocurrency expertise, End-to-end client experience design, Cross-functional partnership, Product documentation, Implementation process design, Support model establishment, Regional coordination, Technical subject matter expertise (APIs, SDKs, settlement), KPI definition
Preferred skills
Program management, Project management, Product management, Agile/Waterfall methodologies
Technologies
Microsoft Office (Outlook, Excel, PowerPoint, Visio)
Responsibilities
Define end-to-end client experience for stablecoin products, Lead cross-functional engagements with Global Product and Regional Client Services teams, Build technical subject matter expertise in APIs, SDKs, and settlement flows, Create and maintain client-facing product documentation, Design scalable onboarding and implementation processes, Establish support models including SLAs and escalation flows, Coordinate global readiness and training for regional teams, Define success criteria and KPIs for client adoption