Payments & Deposit Operations Support Analyst II (US)
Core
Provides operational support for payments and deposit transactions, executes complex processing, and investigates exceptions to maintain service quality and compliance.
Role type
Senior operational analyst (payments & deposits)
Builds
Transaction processing workflows and operational reporting
Domain
Banking (Personal & Commercial)
Required skills
Transaction processing, exception investigation, process improvement, SLA management, risk assessment, reporting, stakeholder coordination, regulatory compliance, training, project support
Preferred skills
Undergraduate degree, project management methodologies, change management
Technologies
Banking applications, processing software, reporting tools
Responsibilities
Execute complex transactions and overrides, investigate process exceptions, coordinate on key initiatives, analyze process drivers and root causes, support inbound/outbound requests, maintain customer relationships, contribute to consolidated reporting, develop and implement standards and policies, support audit reviews and testing, participate in change management projects
Seniority
Mid-Senior, hands-on IC