Manager de Juristes Gestionnaires en Protection Juridique H/F
Core
Managing a team of legal managers in legal protection to serve Crédit Agricole and LCL customers across various legal domains (consumption, housing, labor) via a call center, ensuring high customer satisfaction and operational efficiency.
Role type
Senior management IC (legal protection call center)
Builds
Legal protection services for banking customers
Domain
Banking / Legal Protection / Customer Service
Required skills
Legal expertise, team management, performance management, customer service over phone, technical advisory, cost control
Preferred skills
Agile management, participative leadership, collective sense, client service orientation, reactivity, listening skills
Technologies
Office Pack
Responsibilities
Pilot activity performance (qualitative and quantitative), manage and develop subordinate legal managers, provide first-level technical advice, interface with technical support cells, control technical costs
Seniority
Senior, hands-on IC with management responsibilities