Business Support Manager (Private Bank ARM team lead)
Core
Lead a team of Assistant Relationship Managers (ARMs) in a private bank to ensure quality client service, smooth operations, and strong compliance standards.
Role type
Senior IC Business Support Manager (Team Lead)
Builds
Trade booking, settlement, account documentation, payments, and securities transfers
Domain
Private Banking / Wealth Management
Required skills
Team leadership, trade settlement, account opening, payments, securities transfers, compliance, name screening, client documentation, expense management, business-trip approval
Preferred skills
Finance or Business Administration degree
Technologies
N/A
Responsibilities
Lead, train, and provide day-to-day guidance to a team of ARMs; Coordinate team resourcing and backup arrangements; Ensure quality client service and timely resolution of service and operational issues; Support trade booking and settlement, account documentation, payments, and securities transfers; Participate in system testing, process improvements, and ad-hoc projects; Work with frontline, KYC, and operations teams to resolve outstanding matters; Ensure compliance with operational risk policies, sales procedures, and internal guidelines; Oversee name screening, ongoing reviews, client documentation, and related compliance trackers; Review general expenses and business-trip requests, ensuring proper approval and audit trails
Seniority
Senior, hands-on IC