Senior Pension Administrator
Core
Senior administrator supporting clients with complex pension queries, benefit calculations, and data management for 11 million scheme members.
Role type
Senior IC pension administrator
Builds
Pension administration services and customer support
Domain
Financial services / Retirement solutions
Deliverable
dashboards & analysis
Required skills
Pension administration, benefit calculation, customer service, data integrity, process improvement, team coaching, project support, IT systems proficiency, report generation
Preferred skills
Team leadership, strategic operations experience, complex query resolution
Responsibilities
Calculate member benefits per SLAs, maintain customer records and data integrity, resolve complex oral and written enquiries, draft non-standard correspondence, collate and analyze data for reports, oversee and coach less experienced team members, identify process improvements, deputize for Team Leader in meetings and huddles, act as point of contact for escalated client calls.
Seniority
Senior, hands-on IC with mentorship duties