Customer Service Consultant
Core
Providing professional, personalised, and efficient support to members across phone, secure messaging, and web chat channels for a member-owned bank.
Role type
Customer Service Consultant (Banking)
Builds
Banking products, services, and digital banking solutions for members
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, administration, digital channel navigation, complaint management, regulatory compliance
Preferred skills
Banking experience, FSR Tier 2 accreditation, digital customer service experience
Technologies
Digital banking platforms, secure messaging systems, web chat tools
Responsibilities
Handling everyday account enquiries, troubleshooting banking processes, managing complex complaints, maintaining accurate customer records, escalating risks, contributing to process improvements
Seniority
Individual Contributor