Mitarbeiter Kundensupport Fraud / Phishing
Hybrid
Core
Handling customer inquiries and resolving issues related to fraud and phishing cases from intake to solution.
Role type
Fraud and Phishing Customer Support Specialist
Builds
Fraud and Phishing resolution workflows and customer experience improvements
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Payment processing knowledge, e-commerce and m-commerce experience, problem-solving, analytical thinking
Preferred skills
Commercial or banking education background
Responsibilities
Answer customer inquiries regarding fraud and phishing, analyze customer requests and application processing to identify improvements, collaborate with team members to solve complex cases, contribute to shaping future working methods
Seniority
Entry to Mid-level
