Gestionnaire recouvrement F/H
Core
Managing health and property damage insurance contracts in arrears, handling customer communications, and processing refunds.
Role type
Senior accounts receivable manager (insurance)
Builds
Insurance payment recovery processes and customer account regularizations
Domain
Insurance / Financial services
Deliverable
client delivery
Required skills
Accounts receivable management, French language (fluent), Customer communication, Insurance regulations knowledge, Microsoft Office (Word, Excel, Access), Data accuracy
Preferred skills
Accounting background (Bac+2/3), Team collaboration, Process improvement
Responsibilities
Manage email and respond to customer inquiries regarding friendly recovery (letters, SEPA mandates), Regularize inter-company and inter-system operations, Process refunds, Handle incoming customer calls, Prioritize activities based on management objectives, Advise clients and intermediaries on contract management, Participate in team activity reviews