Dedicated Client Liaison
Core
Support the intake, coordination, and resolution of inquiries and issues related to a client's employee benefits package, including disability, absence management, and paid leave.
Role type
Client-facing benefits administrator
Builds
Effective workplace solutions for client employees and HR teams
Domain
Employee benefits and insurance administration
Deliverable
client delivery
Required skills
Employee benefits administration, disability and absence management, group insurance knowledge, paid leave administration, stakeholder management, claims processing, root cause analysis, training delivery
Preferred skills
Bachelor's degree, 3+ years of related experience
Technologies
Client administration systems
Responsibilities
Manage and resolve all client inquiries and concerns; Coordinate with stakeholders to ensure accurate processing of employee benefits; Assist employees with benefit claims submission and monitor claim progression; Support employees through the return-to-work and leave of absence processes; Create and deliver client-facing training and presentations; Analyze reports and conduct audits to communicate relevant information; Perform root cause analysis to improve the client experience.
