Software Support Analyst
Hybrid
Core
Provide 1st and 2nd line software support, incident management, and customer guidance for the 1link payment solutions.
Role type
Junior software support analyst
Builds
1link payment solutions
Domain
Financial technology / Commercial payments
Deliverable
client delivery
Required skills
incident management, customer support, software testing, data management, user training, SQL, XML/SOAP, APIs, FTP
Preferred skills
JIRA, Slack, Team Foundation Server
Responsibilities
Resolve 1st and 2nd line queries, manage and escalate software incidents, provide product best practice advice, test new software releases, configure solutions for customer requirements, support product specialists with data and issue management, deliver virtual and onsite user training.
Seniority
Junior, 0-2 years experience
