Injury Claims Handler
Core
Investigate and negotiate settlement of Public Liability and Employers Liability injury claims, preventing loss and fraud to deliver fair outcomes.
Role type
Senior Injury Claims Handler
Builds
Settlements for policyholders
Domain
Insurance (General Insurance)
Deliverable
client delivery
Required skills
negotiation, claims investigation, policy interpretation, fraud prevention, stakeholder management, process improvement, coaching/mentoring
Preferred skills
experience with complex/technical claims, active listening
Responsibilities
Investigate and negotiate settlement of injury claims within authority limits; compile, process, and record claim information; liaise with agents, policyholders, and third parties; check and provide feedback on claims files; coach and guide colleagues on technical claims; deputise for Team Leaders as required.