Director, SMB and Platform Risk
Core
Own first-line risk strategy and operating model for SMB and platform sellers globally, covering onboarding, monitoring, and lifecycle risk management.
Role type
Director, Risk Operations (SMB & Platforms)
Builds
Scalable, automated risk operating models and decision logic for seller onboarding and monitoring.
Domain
Fintech / Payments / Risk Management
Deliverable
production ML models
Required skills
Risk strategy design, operational leadership of distributed teams, programmatic mindset, data fluency, stakeholder influence, automation roadmap development, BPO governance, AI/LLM tool application.
Preferred skills
KYC/KYB and CDD expertise, card-scheme requirements knowledge, building monitoring capabilities from scratch, deploying AI-assisted operations.
Technologies
AI, LLM-enabled tools, automation frameworks.
Responsibilities
Set risk strategy and operating model across the seller lifecycle; Partner with Product, Analytics, and Engineering to define automation roadmaps; Define and track KPIs balancing control, experience, and cost; Lead operational performance across teams in Mauritius and Mexico; Scale operations and govern BPO partners; Close the loop between cases, losses, and fraud patterns to improve rules and policy; Own first-line control quality and audit readiness; Represent risk in governance and commercial forums.
Seniority
Director, strategic leadership with hands-on operational oversight.
