Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management
Core
Lead the Client Solutions team across North America and EMEA to resolve client reporting inquiries and coordinate between client-facing and reporting production teams.
Role type
VP-level operational leader for client reporting services
Builds
Global Client Reporting operating model and end-to-end client reporting experience
Domain
Asset management / Financial services operations
Required skills
Operational management, team leadership, client requirements translation, risk management, process improvement, automation/AI implementation, stakeholder management
Preferred skills
Experience with operating-model transformation, technology-enabled process improvement
Technologies
Automation tools, AI platforms, workflow optimization software
Responsibilities
Lead day-to-day operations of the Client Solutions team, oversee client reporting inquiries, ensure service quality and operational controls, design and execute the global operating model, identify efficiency opportunities through automation, partner with CCG and production teams, build and develop a high-performing team
Seniority
VP II, strategic leadership with hands-on operational oversight