Mulesoft Support Consultant
Core
Provide 2nd and 3rd line support, monitoring, and troubleshooting for business-critical MuleSoft integrations and API services to ensure high availability and performance.
Role type
Mid-Senior Mulesoft Support Consultant
Builds
Maintains reliability and performance of production integration platforms and API services
Domain
Enterprise Integration / API Management
Required skills
MuleSoft Anypoint Platform, API troubleshooting, Root cause analysis, ITIL principles, REST/SOAP/JSON/XML/OAuth, Incident management, Stakeholder communication
Preferred skills
MuleSoft certifications, AWS experience, Large-scale enterprise integration support
Technologies
MuleSoft Anypoint Platform, Anypoint Studio, API Manager, Runtime Manager, Exchange, CloudHub 2.0, AWS
Responsibilities
Provide 2nd and 3rd line support for MuleSoft applications, APIs and integration services; Monitor integration platforms and API performance using enterprise monitoring tools; Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs; Lead major incident investigations and coordinate technical resolution activities; Provide root cause analysis and Service Outage Analysis reporting; Document and record change requests with the SJP Change Advisory Board
Seniority
Mid-Senior Level