AVP/VP, Branch Business Manager, Consumer Banking Group
Core
Lead sales performance and business development for a branch team, managing customer experience and ensuring regulatory compliance for consumer banking products.
Role type
Senior IC branch business manager (consumer banking)
Builds
Consumer banking products (deposits, investments, insurance, mortgages, credit cards, personal loans)
Domain
Banking / Consumer Finance
Required skills
Needs-based selling, team leadership, CRM management, regulatory compliance (RI/TR), financial planning, credit assessment, staff coaching, complaint resolution
Preferred skills
Wealth management expertise, CFP/CFA designation, overseas customer experience
Technologies
CRM systems, HKSI licensing platforms, IIQE platforms
Responsibilities
Drive sales targets through needs-based selling and weekly planning, coach and develop sales/CS staff, manage customer experience and resolve complaints, supervise compliance with HKMA/SFC regulations and licensing requirements
Seniority
Senior, hands-on IC