Client Enablement & Coaching Lead (f/m/d)
Core
Lead client interactions through the BOT program lifecycle, guiding clients to take ownership of the operational programme migration and embedding Kraken's Human Design principles.
Role type
Senior Client Enablement & Coaching Lead
Builds
Operational transformations and sustainable target operating models for utility clients
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
consultative leadership, change management, project management, analytical problem-solving, stakeholder influence, mentoring/coaching, cross-functional collaboration, organizational change management
Preferred skills
experience in C&I and B2C retail functions, knowledge of Human Design principles
Technologies
BOT method, Operations Transformation Office (OTO), Customer Information Systems (CIS), CRM, AI-driven communications
Responsibilities
Lead client interactions through the BOT program lifecycle; mobilize and set up client change management teams (OTO); establish relationships with client senior leadership; mentor client teams to adopt the new operating model; guide delivery of Kraken programmes; utilize analytical skills to anticipate challenges and drive corrective actions; collaborate across departments to align Kraken's offering with client expectations; lead cultural and operational transformations.
Seniority
Senior, hands-on IC
