Claims Operations Manager UK/MENA
Core
Lead the delivery, performance, and continuous improvement of the Claims Operations function across the UK & MENA region, ensuring high-quality, efficient, and scalable services.
Role type
Senior operational manager (claims)
Builds
End-to-end claims lifecycle services
Domain
Insurance / Claims Operations
Required skills
Operational leadership, resource planning, capacity forecasting, process optimization, quality assurance, governance, stakeholder collaboration, data analysis, performance management, change management
Preferred skills
Strategic thinking, automation adoption, AI-enabled capabilities, digital solutions
Technologies
SOPs, process maps, decision trees, automation tools, AI-enabled capabilities
Responsibilities
Manage day-to-day claims operational delivery across onshore and offshore teams, Line manage Senior Claims Operations Technicians, Own workload management and resource planning, Oversee effective allocation and intake of work, Act as the primary escalation point for complex operational issues, Drive a culture of continuous improvement and lead operational improvement initiatives, Analyse operational trends and service metrics to identify risks and opportunities, Lead KPI meetings with the Claims team
Seniority
Senior, hands-on IC