Senior Manager, Client & Payments Support Operations
Core
Leads and oversees the U.S. Client Support & Payments Support functions within Global Transaction Banking, ensuring operational objectives are executed in compliance with regulations and risk standards.
Role type
Senior Manager, Client & Payments Support Operations
Builds
Scalable client and payments support operating models for Deposit, Payments, Liquidity Management, and Commercial Card products.
Domain
Banking / Transaction Banking / Payments Infrastructure
Required skills
Strategic leadership, operational model design, risk and control framework development, stakeholder partnership, performance monitoring, team building and succession planning, regulatory compliance knowledge.
Preferred skills
Knowledge of payment modernization, clearing enablement, emerging transaction banking capabilities, industry testing, and payment certifications.
Technologies
Payment Engine platforms, core deposit systems, Commercial Card platforms, Federal Reserve Banks systems, Canada Deposit systems.
Responsibilities
Establish and manage client support function for operational needs; Develop scalable operating models and governance standards; Oversee payment processing and exception activities; Lead development of operational frameworks for payment clearing; Drive governance centralization for industry testing and network changes; Partner with business and technology teams on growth initiatives; Monitor operational performance and key risk indicators.
Seniority
Senior Manager, strategic leadership with direct reports
