Senior Officer, Client Management
Core
Manage a portfolio of MPF employer accounts as the key point of contact, driving client retention, member engagement, and business growth while supporting eMPF operations.
Role type
Senior IC relationship manager (pension/employee benefits)
Builds
Employer accounts and trusted long-term relationships
Domain
Financial services (MPF, pension, employee benefits)
Deliverable
client delivery
Required skills
client relationship management, stakeholder engagement, business development, account monitoring, eMPF platform operations, professional presentations, project management
Preferred skills
risk awareness, facilitation
Technologies
eMPF platform
Responsibilities
Manage and develop a portfolio of MPF employer accounts; Build trusted relationships with employer HR contacts and senior management; Identify and pursue cross-selling and business development opportunities; Drive client retention through proactive account monitoring and engagement; Support clients on eMPF platform operations and related matters; Deliver professional presentations and facilitate client discussions and engagement activities