Technology Lead (Customer Lifecycle)
Core
Strategic technology leadership for the bank's Customer Lifecycle workstream, focusing on the Salesforce CRM platform and establishing an Engineering Community of Practice.
Role type
Senior IC technology lead (Salesforce/CRM)
Builds
Enterprise-wide CRM platform and Salesforce Engineering Community of Practice
Domain
Financial services / Banking
Required skills
Salesforce platform expertise, technical roadmap ownership, team leadership, stakeholder engagement, agile methodology, vendor management, security governance
Preferred skills
Financial services experience, omni-channel implementation, coaching and mentoring
Technologies
Salesforce
Responsibilities
Provide technical vision and leadership for the CRM platform; Own the strategic technical roadmap; Lead the Salesforce Engineering Community of Practice; Engage with senior business stakeholders; Coach and develop direct reports; Lead technical relationships with 3rd party vendors
Seniority
Senior, hands-on IC with leadership responsibilities