Associate, Product Consultant, Channels CX
Core
1st line support for the Xpressfeed data product, answering client queries using accounting/finance knowledge and SQL.
Role type
Associate Product Consultant (Client Service)
Builds
Client support and issue resolution for financial data feeds
Domain
Financial data & market intelligence
Deliverable
client delivery
Required skills
Accounting knowledge, SQL, MS Excel, Financial statement analysis, European language proficiency
Preferred skills
Investment knowledge, Capital IQ platform proficiency, Basic SQL
Responsibilities
Respond to client inquiries, Perform User Acceptance Testing (UAT), Track client issues in CRM, Document solutions and product updates, Collaborate with internal teams
Seniority
Entry-level (Grade 07)