Chief Operating Officer, Taiwan
Core
Translate Taiwan market business strategy into an integrated implementation roadmap and oversee the end-to-end set-up and phased rollout of the Private Banking franchise in Taiwan.
Role type
Senior IC Chief Operating Officer (Market Expansion)
Builds
Local Private Banking franchise operations, governance framework, and operating model in Taiwan
Domain
Banking / Private Banking / Market Expansion
Required skills
Strategic planning, Project management, Regulatory engagement, Operating model design, Workforce planning, Change management, Risk management, Budgeting, Cross-functional leadership, Stakeholder management
Preferred skills
Experience in market expansion, Regulatory licensing, Large-scale transformation
Technologies
N/A
Responsibilities
Translate business strategy into an integrated implementation roadmap with clear milestones and success measures; Coordinate and track the end-to-end set-up and phased rollout of the Taiwan business across business, operations, technology, governance, regulatory, people, and infrastructure workstreams; Lead regulatory engagement, licensing approvals, and establishment of the local governance framework; Define the future-state operating model including coverage model, booking model, governance, controls, support functions, and organisational structure; Conduct workforce planning and recruitment of key personnel; Establish office and technology infrastructure, vendor arrangements, and operational capabilities; Ensure client onboarding, product availability, servicing capabilities, and front-office readiness prior to launch; Drive cross-functional alignment and execution by facilitating implementation forums and monitoring key decisions; Obtain approval from OCBC Group governance committee for the local Taiwan implementation set up; Identify and escalate implementation risks, resource constraints, and potential delays; Assess business and operational readiness for each rollout phase; Provide senior management with regular dashboards and updates on progress, achievements, implementation risks, and upcoming milestones; Support change management, stakeholder engagement, and post-implementation reviews; Ensure governance of the respective business and that operations are conducted prudently and within the framework of established policies and laws; Exercise strategic budget and administrative control over planning and project management; Continuously drive to increase operational efficiency and effectiveness; Own the review of various activities across front office teams and implement process improvement; Represent the business in key committees, forums, and projects; Work closely with Business Heads, Risk and Compliance in implementing first line of defence controls; Ensure sound risk management practices in keeping with the Bank's policies; Lead by example by modelling bank desired behaviours; Champion a prudent risk and compliance culture; Cultivate a conducive environment that allows staff to learn, grow and consistently exhibit the core values of the Bank; Ensure the needs of the respective business receive appropriate attention and priority by escalating to Management Committee if necessary; Allocate and align resources to provide the best possible service support to achieve business objectives; Drive change management strategy, steering & delivering large-scale transformation initiatives with technology as key driver; Oversee and manage local Operations & Technology, Finance and other functions as required by delegation.
Seniority
Senior, hands-on IC