Operations Platform, Principal
Core
Leading the Technology, Digital and Analytics (TDA) Operations Platform teams to support business transformation in Buy, Service, Claims, and Contact Center domains through end-to-end technology solution design and delivery.
Role type
Principal Solution Architect and Technology Lead
Builds
End-to-end technology solutions for Operations platforms (Buy, Policy Servicing, Claims, Contact Center)
Domain
Insurance Operations / Enterprise Architecture
Required skills
Solution Architecture, Technology Leadership, Business Stakeholder Management, Agile Delivery, Offshore Team Management, GenAI, Application Modernization, System Stability & Performance, Strategic Roadmap Planning, Governance & Compliance
Preferred skills
Master's degree in CS/Engineering/Data Science/MBA, Cloud-native expertise, Data and AI disciplines
Technologies
GenAI, Cloud, APIs, Workflow Automation, Low-code, Intelligent OCR
Responsibilities
Act as Solution Architect and Technology SME for Individual Life Operations; Shape technology solutions enabling Operations transformation; Define and evolve the Operations Platform technology roadmap; Provide architectural guidance and governance throughout delivery; Articulate complex architectural concepts to business stakeholders; Provide architectural oversight for mission-critical BAU applications; Ensure compliance with security standards and regulatory requirements
Seniority
Principal, hands-on IC with strategic leadership
