Client Services Representative I
Core
Addressing customer inquiries on cash management products and related banking services via email or phone, while supporting cross-selling efforts and business development.
Role type
Client Services Representative (Transactional Banking)
Builds
Cash management solutions and banking service support for corporate and institutional clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fluent Japanese, Business English, Customer service experience, Multi-tasking, Internal policy knowledge, Solution suggestion
Preferred skills
Banking/financial services industry experience, BA/BS Degree
Technologies
Email, Phone
Responsibilities
Address client inquiries on cash management products, Support cross-selling by identifying client needs, Resolve issues with product teams, Execute internal processes
Seniority
Individual Contributor, Entry to Mid-level