Assistant Vice President / Vice President, GCD Omni-Channel Agile Team (Affluent Client Group and Private Wealth)
Core
Lead end-to-end business transformation initiatives across the branch network to improve customer experience, operational effectiveness, productivity, and cost efficiency.
Role type
Senior IC business transformation and operational excellence lead
Builds
Customer journeys, service channels, and operational processes for branch networks
Domain
Banking operations and customer experience
Deliverable
product features
Required skills
Business transformation, process redesign, data analytics, agile methodologies, stakeholder management, project management, regulatory compliance, change management
Preferred skills
Trainer/facilitator experience, automation/digitisation initiatives
Technologies
Agile frameworks, data analytics tools
Responsibilities
Lead end-to-end business transformation initiatives across the branch network; Drive service and channel optimisation through review of customer journeys; Collaborate with functions to implement automation and digitisation initiatives; Ensure transformation initiatives comply with regulatory requirements; Partner with stakeholders to drive strategic initiatives; Manage multiple competing priorities and deliver projects within scope and timeline.
Seniority
Senior, hands-on IC