Head of Client Servicing & Enablement
Core
Lead the Client Servicing & Enablement function across Commercial Cards, Merchant Acquiring and Payment Solutions to ensure seamless client onboarding, implementation, servicing, governance, and business support.
Role type
Senior leadership head of client servicing and enablement
Builds
Client experience, operational resilience, and strategic business growth in payments and transaction banking
Domain
Financial services, payments, merchant acquiring, transaction banking
Deliverable
client delivery
Required skills
Payments and merchant acquiring expertise, team leadership, stakeholder management, regulatory compliance, process transformation, risk governance
Preferred skills
Experience with card schemes, automation and straight-through processing, digitization initiatives
Technologies
Payment schemes, automation tools, workflow optimization platforms
Responsibilities
Lead client servicing across Commercial Cards, Merchant Acquiring, and Payment Solutions; Establish service standards and drive a customer-centric culture; Partner with Sales and Technical teams to support client acquisition and onboarding; Ensure adherence to regulatory requirements and card scheme rules; Drive service transformation, digitization, and workflow optimization; Lead, mentor, and develop a high-performing servicing team.
Seniority
Senior, hands-on IC with leadership mandate
