Client Support Specialist, Pricing & Reference Data
Core
Provide analysis, checks, and monitoring for ICE Pricing & Reference Data clients globally, handling inquiries on market data, pricing valuation, methodology, and product troubleshooting.
Role type
Client Support Specialist (Pricing & Reference Data)
Builds
Coherent information and analysis for a portfolio of top global clients
Domain
Financial Services / Market Data
Deliverable
client delivery
Required skills
Research, analysis, problem solving, troubleshooting, communication, critical thinking, call hosting
Preferred skills
Financial Services industry knowledge, ability to work under pressure, positive customer service orientation
Technologies
Multiple data and evaluation tools and systems
Responsibilities
Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies; Research and respond to client queries via email and phone; Analyze valuation disputes and discrepancies; Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers; Identify trends to address with the client or internally to improve client experience and workflow; Track client questions and issues