Assistant Privilege Service Manager, Client Management Services (Contract)
Core
Manage client enquiries, perform voice log verifications, and handle administrative documentation for Privilege Banking customers.
Role type
junior operational support specialist (client management)
Builds
client servicing experience and transaction verification records
Domain
banking / financial services
Deliverable
dashboards & analysis
Required skills
voice log verification, document batching, mail bag management, document archival, Excel, Word
Preferred skills
banking background, UOB competency framework (Develop, Engage, Execute, Strategise)
Responsibilities
attend to internal and external enquiries, perform voice log verifications on financial/monetary transactions, batch trade related documents and forms, manage inward and outward mail bags, prepare documents for courier, bring physical forms to processing centers, conduct EWF scanning and EOD reconciliation, perform bulk document retrieval for audit or investigation
Seniority
Junior, entry-level IC