Associate/Analyst, Corporate Account Services - Centralised Mandate Team, IBG Operations, Group COO
Core
Managing operational processes for corporate banking accounts, including document verification, ID&V, and compliance checks.
Role type
Associate/Analyst, Corporate Account Services
Builds
Operational processes and compliance checks for corporate banking accounts
Domain
Banking / Corporate Operations
Required skills
Document verification, ID&V, compliance procedures, process management, stakeholder management, time management, multi-tasking
Preferred skills
Deep-dive investigation, transaction monitoring, red flag escalation, SOP updates
Technologies
MS Office, EWSS
Responsibilities
Receiving and sorting documents, creating cases, scanning documents, following up on outstanding documents, managing rejection letters and archival processes, performing document checks on account signatory changes, conducting ID&V with EWSS screening, ensuring tasks comply with operating and compliance procedures, participating in process improvements and system enhancements, ensuring requests are processed within SLA, coordinating and following up discrepancy items, attending to email and phone enquiries, handling internal customer complaints, managing stakeholder relationships with Regional Ops and Product Teams, updating SOPs
Seniority
Associate/Analyst, entry-level to mid-level