Business Analyst - (Operational Transformation) - 12 months contract
Core
Drive digital transformation, customer journey enhancement, and operational excellence initiatives by partnering with cross-functional stakeholders to deliver business solutions and streamline processes.
Role type
Senior Business Analyst (Operational Transformation)
Builds
Digital transformation initiatives, customer journey enhancements, and operational workflows
Domain
Insurance and Financial Services
Required skills
Business process analysis, requirements gathering, stakeholder management, project planning, UAT coordination, market research, data analysis
Preferred skills
AI-related project experience, policy services expertise, AML operations knowledge
Technologies
N/A
Responsibilities
Analyse business processes and customer journeys to identify improvement opportunities; Gather and validate business requirements and functional specifications; Coordinate stakeholders across Operations, Risk, and Technology; Prepare and review UAT scenarios and support test execution; Develop and maintain project plans and delivery schedules; Analyse operational data to define and track success measures
