Customer Service Officer, Large Corporate, Institutional Banking Group
Core
Provide exceptional client service and support to a diverse portfolio of corporate banking clients, assisting in onboarding, account maintenance, and resolving inquiries.
Role type
Senior IC customer service officer (institutional banking)
Builds
Cash management services, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
client relationship management, account onboarding and maintenance, cross-functional collaboration, process improvement, data analysis, problem-solving
Preferred skills
client-centric strategy development, continuous improvement mindset
Technologies
N/A
Responsibilities
Provide exceptional client service and support to a diverse portfolio of corporate banking clients; Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies; Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience; Proactively identify opportunities to improve processes and streamline client interactions; Contribute to the development and implementation of client-centric initiatives and strategies; Maintain accurate and up-to-date client records and documentation
Seniority
Senior, hands-on IC