AVP, Specialist, Operations Journey Optimization, Technology & Operations
Core
Analyzing, designing, and implementing optimized end-to-end banking processes with seamless integration of AI-based solutions to improve operational efficiency and customer experience.
Role type
Senior IC operations journey optimization specialist
Builds
Optimized banking operational processes and AI-integrated automation solutions
Domain
Banking operations and technology
Deliverable
production ML models
Required skills
End-to-end process analysis, AI/GenAI integration, Process Improvement methodologies (Lean, Six Sigma), Stakeholder management, Project management, Data analysis
Preferred skills
RPA tools (Power Automate), Programming (Python, R), SQL/Tableau
Technologies
Power Automate, Python, R, SQL, Tableau
Responsibilities
Conduct end-to-end analysis of banking processes to identify inefficiencies; Design and implement automation solutions; Champion AI adoption in core operational processes; Lead Process Improvement Event workshops; Partner with business units and IT to define project scopes; Establish metrics to monitor process performance.
Seniority
Senior, hands-on IC