Head of Operations
Core
Chief Operating Officer for Remitly's Australian entity, overseeing operations, outsourcing governance, regulatory compliance, and operational resilience in the ANZ market.
Role type
Senior executive (Head of Operations / COO)
Builds
Scalable operational processes, outsourcing frameworks, and customer experience outcomes for a global money transfer platform.
Domain
FinTech / Money Transfer / Regulated Financial Services
Required skills
Strategic planning, outsourcing governance, regulatory compliance (ASIC/AUSTRAC), operational resilience, cross-functional leadership, stakeholder management, contract negotiation, KPI management, business continuity planning
Preferred skills
Tech/digital/FinTech experience, scaling operations, global matrix organization experience, MBA or quantitative degree
Technologies
N/A
Responsibilities
Own outsourcing governance and performance; oversee customer experience and dispute resolution; build operational resilience and business continuity; deliver Board and executive reporting; scale the operating model and policies.
Seniority
Executive, strategic leadership