Director, Dispute Operations
Core
Lead a dedicated disputes function ensuring timely, accurate resolution of cardholder dispute claims and compliance with regulatory guidelines.
Role type
Director of Operations (Dispute Management)
Builds
Scalable dispute handling processes and strategies to minimize fraudulent activity losses for the Money Network line of business.
Domain
Fintech, Payments, Fraud Prevention
Required skills
Team leadership and management, Dispute claim investigation and processing, Chargeback processing and representment, Data-driven metrics analysis, Operational process design and standardization, Fraud strategy execution, Vendor integration management, Regulatory compliance knowledge
Preferred skills
Card network dispute rules (Visa, Mastercard), Case lifecycle management across channels, Payments regulations (Reg E, UCC, NACHA), Fraud platforms and API workflows, Financial crime tactics knowledge
Technologies
Verifi, Ethoca, Quavo, Feedzai
Responsibilities
Lead and manage a team responsible for dispute claim investigation and processing, Design and improve dispute handling processes, Use data-driven metrics to identify trends and optimize workflows, Build and mentor a high-performing team, Drive training and career development programs, Execute operational enhancements and automation opportunities
Seniority
Director, strategic leadership & team management