Senior Manager - Fund Client Services and Support Lead
Core
Lead Funds Client Services & Support for broker-dealers, wirehouses, RIAs, and retail accounts, governing transfer agents and NSCC processing for 40 Act funds.
Role type
Senior Manager, Fund Operations & Client Services
Builds
White-glove service model for distribution partners and operational integrity for fund lifecycle
Domain
Asset Management / Mutual Funds / Transfer Agency
Required skills
Mutual fund operations, Transfer agency experience, Broker-dealer operations, NSCC Fund/Serv platform, Vendor oversight, Series 7, Series 24, Series 66/63/65, Team leadership, Operational risk management
Preferred skills
Fund launches, ETF conversions, AI tools (ChatGPT, Copilot), Closed-end funds
Technologies
NSCC Fund/Serv, Excel, PowerPoint
Responsibilities
Lead Retail and Intermediary desks including call center and investor inquiries; Oversee daily trading and clearing of fund activity; Govern external transfer agent and NSCC activity; Manage operational risk assessments of third-party vendors; Partner on new fund launches and ETF conversions; Lead and develop a team of client service professionals
Seniority
Senior Manager, hands-on leadership