Fraud & Disputes Associate
Core
Investigate, evaluate, and process disputes/chargebacks for clients' card portfolios (debit, credit, prepaid) by contacting cardholders and monitoring systems for fraudulent behavior.
Role type
Associate-level fraud investigation and dispute resolution specialist
Builds
Chargeback resolution programs and fraud detection systems for financial institutions
Domain
Fintech and payments
Deliverable
client delivery
Required skills
Investigative analysis, regulatory compliance knowledge, data entry, stakeholder communication, system monitoring, decision-making
Preferred skills
Knowledge of Regulation E and Regulation Z, Visa/Mastercard operating regulations, electronic funds transfer (EFT) experience, Microsoft 365 proficiency
Responsibilities
Contact cardholders to investigate possible fraud, monitor systems to detect fraudulent behavior, track and resolve cases within regulatory timeframes, respond to inquiries regarding chargeback requirements and dispute lifecycle
Seniority
Associate, entry-level (0-2 years experience)
