Senior Sales Support Specialist
Core
Provide pre-sales and post-sales support for merchant account activities, including guidance on addendums and DDA setup inquiries for law firms, responding to pricing and billing policy questions, and managing shared inbox communications to ensure accurate boarding and servicing of new merchant accounts.
Role type
Senior Sales Support Specialist (Back Office Support)
Builds
Accurate merchant account setups, pricing proposals, and operational workflows for financial institutions and merchants.
Domain
Fintech / Payments / Merchant Services
Required skills
Sales operations support, ticketing systems management, shared mailbox management, pricing model interpretation, billing policy analysis, account documentation review, issue research, cross-functional collaboration, discrepancy identification, proposal support
Preferred skills
Merchant acquiring experience, payments operations, marketplace navigation, dashboard management, credit escalation handling, application quality control, exception-based review processes
Technologies
Ticketing systems, shared mailboxes, business applications, marketplace navigation tools, dashboard management tools
Responsibilities
Respond to pricing, billing policy, and buy rate grid questions; manage shared inbox communications and assigned inquiry tickets; research issues and document findings to support escalations; review account details to identify discrepancies and clarify requirements; partner with sales, pricing, and boarding teams to maintain workflow accuracy.
Seniority
Senior, hands-on IC
