Senior Technical Support Engineer - Cybersecurity SaaS
Core
Senior Technical Support Engineer solving complex backend/frontend issues for enterprise customers using AI/ML security products.
Role type
Senior IC technical support engineer (cybersecurity SaaS)
Builds
Enterprise security products (hCaptcha suite) serving hundreds of millions of users
Domain
Cybersecurity, AI/ML, Web Security, Bot Mitigation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Python, JavaScript, HTML, CSS, distributed systems, web security, bot mitigation, fraud prevention, debugging, prototyping, automation scripting
Preferred skills
Grafana, SQL, ClickHouse, Redash, enterprise client support
Technologies
Python, JavaScript, HTML, CSS, Grafana, SQL, ClickHouse, Redash
Responsibilities
Troubleshoot complex backend and frontend issues for enterprise customers; Work with Engineering, Product, and Security teams to find root causes and implement solutions; Help improve the product by debugging, prototyping, or building small automation tools; Apply web security, bot mitigation, and fraud prevention knowledge to support customers; Mentor other support engineers and enhance team processes and documentation; Build strong customer relationships through clear, proactive communication
Seniority
Senior, hands-on IC
