Client Service Manager (m/w/d)
Core
Account Service specialist handling complex customer inquiries via phone and email, managing account management, payments, refunds, and technical questions for a digital investment platform.
Role type
Senior IC client service manager (account service)
Builds
Scalable Capital's digital investment and banking platform serving millions of customers across Europe
Domain
Fintech / Digital Banking / Investment Services
Deliverable
client delivery
Required skills
complex problem solving, cross-functional collaboration, customer retention, process improvement, financial product knowledge, time management
Preferred skills
finance/banking/insurance experience, affinity for capital market products and digital solutions
Technologies
internal support tools, communication platforms
Responsibilities
Serve as primary contact for existing customers and prospects via phone and email; Resolve complex inquiries by coordinating with other departments; Ensure customer satisfaction and retention regarding account management, payments, refunds, and technical issues; Identify product and process improvement opportunities based on customer feedback; Collaborate with Product and Operations teams
Seniority
Mid-level, hands-on IC
