Customer Service Incident Coordinator - Arabic & French
Core
Coordinate incident activities and provide expert support to customers affected by identity theft, fraud, and data breaches.
Role type
Customer Service Incident Coordinator
Builds
Customer recovery journeys and incident resolution processes
Domain
Identity protection and cyber safety
Deliverable
client delivery
Required skills
Fluency in Arabic, French, and English; Incident analysis and severity assessment; Case management and record keeping; Communication with internal/external stakeholders; Document and data transfer coordination
Preferred skills
Experience in client-facing environments; Problem-solving under pressure; Multitasking and deadline management
Technologies
Microsoft Office suite; Claims/customer/incident-management systems
Responsibilities
Interview customers to gather information on fraud/breaches; Assess incident severity and determine remediation; Coordinate communications with creditors, law enforcement, and legal counsel; Maintain accurate case notes and close resolved records; Prepare correspondence and coordinate secure document transfers
Seniority
Individual Contributor
