Credit Hire Technical Manager
Core
Ensure quality of work, technical frameworks, and processes in Credit Hire teams (Litigation & Pre-Litigation) to mitigate risk and deliver value.
Role type
Senior IC legal operations manager (credit hire)
Builds
Claims handling models and service delivery aligned with client SLAs
Domain
Legal services (Credit Hire/Litigation)
Required skills
Quality assurance, risk mitigation, SLA management, team leadership, performance analytics, audit management, process improvement, client communication, training development, strategic planning
Preferred skills
Knowledge of credit hire litigation, experience with volume legal teams, ability to drive commercial solutions
Technologies
None stated
Responsibilities
Own the quality of work produced in Credit Hire; Align quality and risk approach with wider Volume Legal teams; Manage a team of Technical Supervisors and Technical Leads; Monitor and report on performance against key KPIs; Devise and deliver supervisory and case handling models; Lead training and development across Credit Hire; Establish internal communications policy; Identify and mitigate risks
Seniority
Senior, hands-on IC