Head of Delivery, Americas
Core
Accountable for successful execution of all client programmes in the Americas region, ensuring they run smoothly, on time, and meet agreed standards.
Role type
Senior leadership delivery head (Americas)
Builds
Client programmes in FinTech/investment management
Domain
FinTech / Investment Management
Deliverable
client delivery
Required skills
Programme/project management, stakeholder management, risk management, team leadership, operational excellence, process improvement
Preferred skills
SaaS or cloud environment experience, Agile/Waterfall/Hybrid methodologies, senior executive engagement, global collaboration
Responsibilities
Take full accountability for delivery of client programmes from onboarding to live operations; Serve as single point of accountability for clients during escalations; Lead, mentor, and develop delivery managers and programme leads; Drive rigorous, consistent execution across all programmes; Provide insights and feedback from the region to inform global delivery strategies
Seniority
Senior, hands-on leadership
