Senior French Speaking Customer Operations Agent
Core
Senior French-speaking agent responsible for high-quality processing of Corporate/Retail client files, issuing quotes/payments, and ensuring compliance within the French life insurance market.
Role type
Senior Customer Operations Agent (Life Insurance)
Builds
Operational services and client file records for Corporate and Retail clients in France
Domain
Wealth Management / Life Insurance
Required skills
French life insurance market experience, Wealth Management or pensions operations experience, fluency in business French (written and spoken), accuracy in processing, regulatory knowledge for France, standard office applications proficiency
Preferred skills
Degree in business, change management experience, ability to work to deadlines
Technologies
Microsoft Word, Outlook, Excel
Responsibilities
Maintain customer files and records, issue quotes or payments, ensure adherence to operational controls to mitigate fraud, support Operational Transformation programmes, complete risk management reporting, communicate effectively with clients and internal partners in French and English
Seniority
Senior, hands-on IC
