Enterprise Support Associate
Core
Provide high-quality support to Integrated Property Management (IPM) partners via phone, email, and chat, serving as the primary point of contact for strategic and enterprise-level partners to ensure they leverage Expedia's tools and platforms.
Role type
B2B enterprise support associate
Builds
Support for partners using Expedia Group's integrated software solutions
Domain
Travel technology / B2B SaaS
Deliverable
client delivery
Required skills
inbound/outbound communication, CRM proficiency, data analysis, stakeholder relationship building, troubleshooting tier-1 issues, product expertise
Preferred skills
HTML/XML familiarity, software integration tools knowledge
Responsibilities
Provide high-quality support via phone, email, and chat; serve as primary contact for strategic partners; deliver personalized high-touch service; troubleshoot and resolve tier-1 technical issues; escalate complex tier-2 issues; gather and analyze partner feedback; support marketplace integrity by identifying violations; assist with ad hoc projects.
Seniority
Mid-level, 2+ years experience
