Distribution Support Manager
Core
Manage downstream distribution processes, partner onboarding/offboarding, regulatory compliance, and IT support for FWD's Financial Advisory and broker channels.
Role type
Senior operations manager (insurance distribution)
Builds
Distribution agreements, commission schedules, agent access rights, regulatory compliance checklists, and incentive reports.
Domain
Insurance (Life & General) / Financial Services
Required skills
Life insurance operations knowledge, regulatory compliance management, partner onboarding/offboarding, commission tracking, IT user acceptance testing (UAT), SOP creation and maintenance, stakeholder liaison
Preferred skills
Experience with IFA/Bancassurance environments, strong administrative accuracy, initiative
Technologies
Customer portals, eIRIS, IT ticketing systems
Responsibilities
Prepare distribution agreements and commission schedules; manage agent code creation, termination, and access rights; conduct annual due diligence on IFAs; generate monthly commission and incentive reports; perform UAT for product launches and IT defects; lead post-audit controls and SOP updates; liaise with partner firm administrators.
Seniority
Senior, hands-on IC