Support Specialist 1 Line
Core
Provide technical support to users including remote support, manage service desk tickets, and troubleshoot hardware and software issues.
Role type
Support Specialist 1 Line (IT Help Desk)
Builds
IT support services for employees and remote users
Domain
Aviation / IT Support
Deliverable
client delivery
Required skills
PC and laptop hardware knowledge, Windows 10/11 installation and configuration, Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel), Active Directory / Microsoft Entra ID basics, VPN and Wi-Fi configuration, printer/copier maintenance
Preferred skills
Jira Service Management experience
Technologies
Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, Jira Service Management
Responsibilities
Provide technical support to users including remote support, moderate and manage user requests in the ServiceDesk system, install and configure application software, diagnose and resolve software and hardware failures, perform primary diagnostics and repair of IT equipment, consult users on personal devices and system/office software, participate in creating and updating technical documentation