Employee Health & Benefits Client Manager
Core
Manage client relationships and administer employee health and benefits programs including insurance, dental, vision, and wellness initiatives for organizations.
Role type
Client Manager (Employee Health & Benefits)
Builds
Tailored benefits solutions and program administration services
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Client relationship management, Program administration, Strategic planning, Compliance oversight, Reporting and analysis, Vendor management, Open enrollment support, Training and development, Problem resolution, Account servicing, Communication materials development, Documentation review, Enrollment management
Preferred skills
Bachelor's degree in Business Administration or Human Resources, 3-5 years experience in employee benefits or insurance, Knowledge of health and benefits regulations, Analytical abilities, Project management
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Responsibilities
Build and maintain strong client relationships as primary point of contact; Oversee implementation of health and benefits programs; Collaborate to develop tailored benefits solutions; Ensure compliance with federal and state regulations (ERISA, HIPAA, ACA); Prepare reports on benefits utilization and claims trends; Liaise with insurance carriers and vendors; Lead open enrollment processes; Provide training to clients and employees; Resolve client issues regarding claims and service delivery; Assist in account servicing and renewals; Develop communication materials and coordinate enrollment meetings; Review Summary Plan Documents and contracts; Verify enrollment application accuracy.
Seniority
Mid-level (3-5 years experience)
