Kauffrau/-mann für Versicherungen & Finanzen - Innendienst (m/w/d)
Core
Managing service processes, handling customer inquiries, and supporting sales consultants for German SMEs in commercial insurance and financial planning. (via careerplan.io/jobs/2483785-kauffrau-mann-fur-versicherungen-finanzen-innendienst-mwd-at-papke-consulting-gmbh)
Role type
Senior insurance operations specialist (commercial)
Builds
Service processes, insurance proposals, and customer support workflows
Domain
Insurance & Financial Services
Required skills
Commercial insurance expertise, customer service, claims processing, proposal creation, market analysis, stakeholder communication, process optimization, digital system proficiency, organizational skills
Preferred skills
Underwriter qualification, commercial property insurance experience, pension planning experience
Technologies
CRM systems, insurance management software, digital consultation platforms
Responsibilities
Review and process insurance applications, manage customer inquiries via phone/email/web, support consultants with offer creation, conduct market comparisons, coordinate with insurers, develop service processes
Seniority
Senior, hands-on IC