Trading Systems Production Support Specialist, Assistant Vice President
Core
Senior hands-on individual contributor providing critical production and operational support for traders, portfolio managers, and investment teams in a fast-paced, high-pressure environment.
Role type
Senior IC trading systems production support specialist
Builds
High availability and timely resolution of production issues for front-office trading, OMS, EMS, and market data platforms
Domain
Financial services / Capital markets / Trading systems
Required skills
L2 production support, major incident management, trading lifecycle knowledge, SQL, Unix/Linux, Shell scripting, FIX protocol, SWIFT protocol, API integration, observability tools, AIOps, automation, self-healing agents, stakeholder communication
Preferred skills
Cloud support (AWS/Azure), ServiceNow, ITIL practices, DevOps/SRE practices, AI-SRE mindset, equities/fixed income/FX/derivatives domain knowledge, CFA/CFI certifications
Technologies
SQL, Unix/Linux, Shell, Autosys, ServiceNow, AWS, Azure, FIX, SWIFT, XML, JSON, AIOps tools
Responsibilities
Provide hands-on L2 support for trading and investment management systems; Serve as primary business-facing point of contact for traders and portfolio managers; Lead major incidents and coordinate cross-functional teams; Troubleshoot complex application, data, database, and infrastructure issues; Drive automation-led support improvements and create self-healing agents; Maintain SOPs, runbooks, and operational metrics
Seniority
Senior, hands-on IC