Conseiller réclamations H/F
Core
Handling Level II customer complaints within the Permanent Control and Compliance Department by analyzing complex cases, drafting responses, and coordinating with stakeholders like legal and risk teams.
Role type
Senior customer relations specialist (complaints handling)
Builds
Resolved complaint cases and improved client satisfaction
Domain
Banking and Finance
Deliverable
client delivery
Required skills
Knowledge of banking and financial products, understanding of banking regulations, experience in commercial relations within a banking environment, ability to analyze and synthesize information, strong organizational skills
Preferred skills
Ability to convince, strong analytical skills, ability to identify client pain points and propose solutions
Responsibilities
Process Level II complaints via email and phone, interact with internal stakeholders (risk, legal, compliance, partners) to resolve issues, ensure compliance with regulatory deadlines, contribute to continuous improvement by identifying client irritants and proposing solutions